Frequently Asked questions
Delivery: Orders are delivered within 2-3 hour time frames starting from 8:00 AM – 11:00 AM. For an added cost, you may also choose our earliest delivery service for delivery in the morning between 6:00 AM – 8:00 AM. Our latest delivery time frame is currently between 5:00 PM – 8:00 PM. Pickups are typically completed on the following business day M-F. To contact someone the day of delivery, send a text or call to: 970-433-5482.
Quotes/Reservations: On our site, you may fill out a form requesting quotes and reservation date information for all of our rental products at once. We look forward to providing service for your next event!
Rental use and care: All rental items must be returned in the condition received. Clean, Folded & Stacked. When event rental items are missing you will be contacted to arrange for the item to be returned.
If any item(s) are lost, dirty, broken, damaged or not returned a replacement charge will be processed to the pre-authorized card on file.
Replacement charges will be the full “new condition” price of each rental item.
Client Responsibility: It is the client’s responsibility to check the rental confirmation & to ensure all goods rented are correct, and that all important details are well noted. For example delivery date, delivery time frame, pick up date, requesting set up, notes on what time set up should be completed, etc. Luxe Event Rental will not take any responsibility or liability for incorrect information provided.
If the customer is unavailable for delivery or pick up an additional fee will be assessed for additional attempts to deliver or pickup the order.
It is the client’s responsibility to fold and stack equipment in the same way it was delivered. The client must ensure all delivered items are available, dry, clean and not damaged. Any missing, damaged, dirty or wet items will be invoiced and charged to the credit card on file without further notice. If missing items are found, we will issue a refund to the same credit card on file or we will mail you a check.
The responsibility of the equipment remains with the client from the time of delivery until the time of return.
Please be certain equipment is placed in a covered area with protection from the weather at all times.
Again, charges will be assessed for dirty, missing, broken or damaged items as well as linen which is lost, torn, burned or soiled beyond cleaning. The full replacement value will be charged to the card on file, in addition to the rental charge incurred for usage.
Please be careful of candle wax as it will permanently damage most linen. A valid credit card is required as security for any potential damage or loss.